Shipping policy

Shipping Policy

Last updated: July 2026

Thank you for shopping with EldoCardo.

This Shipping Policy explains how we process, pack and ship your orders.

1. Order Processing

Orders are generally processed after successful payment authorization.

Processing times may vary depending on:

  • product availability;
  • order volume;
  • holidays;
  • pre-order release dates;
  • fraud prevention reviews.

Orders are normally processed within 1–3 business days for in-stock products unless otherwise stated on the product page.

2. Shipping Destinations

EldoCardo currently ships to selected countries.

Available shipping destinations are displayed during checkout.

If your country is unavailable, please contact us before placing an order.

3. Shipping Costs

Shipping costs are calculated during checkout based on factors including:

  • destination;
  • package size;
  • shipping method;
  • order value.

The final shipping cost will always be displayed before completing your purchase.

4. Delivery Estimates

Estimated delivery times begin after an order has been dispatched.

Delivery estimates are not guaranteed and may vary due to:

  • carrier delays;
  • customs inspections;
  • weather conditions;
  • public holidays;
  • transportation disruptions.

EldoCardo is not responsible for delays caused by shipping carriers or circumstances beyond our reasonable control.

5. Pre-Orders

Products marked as Pre-Order are not yet available for immediate shipment.

Estimated release dates are provided by manufacturers or distributors and may change without prior notice.

Orders containing pre-order products will generally be shipped once the products become available.

Release date changes do not automatically entitle customers to compensation.

6. Orders Containing Pre-Orders and In-Stock Products

If an order contains both:

  • in-stock items; and
  • pre-order items,

the complete order will generally be shipped once all items are available.

Customers wishing to receive available products earlier should place separate orders or purchase additional shipping where available.

7. Supplier Allocation

Trading card game products are occasionally subject to manufacturer or distributor allocation.

If EldoCardo receives fewer products than expected, we may:

  • reduce ordered quantities;
  • partially fulfill affected orders;
  • cancel unavailable items.

Affected customers will be informed as soon as reasonably possible.

8. Split Shipments

At our discretion, orders may occasionally be shipped in multiple packages.

This may occur due to:

  • warehouse logistics;
  • supplier deliveries;
  • package size limitations;
  • product availability.

Unless otherwise stated, customers will not be charged additional shipping fees for split shipments initiated by EldoCardo.

9. Shipping Carriers

Shipping carriers may vary depending on destination and service availability.

Tracking information will generally be provided where supported by the selected shipping method.

10. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

EldoCardo cannot be held responsible for delays or additional costs resulting from:

  • incorrect addresses;
  • incomplete addresses;
  • failed delivery attempts caused by incorrect customer information.

If an order is returned due to an incorrect address, additional shipping charges may apply before reshipment.

11. Lost Packages

If your package appears to be lost in transit, please contact us as soon as possible.

We will work with the shipping carrier to investigate the shipment.

Replacement or refund decisions will be made after the carrier's investigation and in accordance with applicable law.

12. Damaged Shipments

If your shipment arrives visibly damaged, please:

  • document the damage with photographs;
  • retain all packaging materials;
  • contact us as soon as reasonably possible.

Prompt reporting helps us process claims with the shipping carrier more efficiently.

13. Customs and Import Charges

International shipments may be subject to:

  • customs duties;
  • import taxes;
  • VAT;
  • customs clearance fees.

These charges are determined by the destination country and are the responsibility of the customer unless otherwise stated.

14. Delivery Delays

Delivery dates are estimates only.

EldoCardo is not liable for delays resulting from circumstances beyond our reasonable control, including:

  • customs processing;
  • transportation disruptions;
  • strikes;
  • natural disasters;
  • government actions;
  • cyber incidents;
  • carrier delays.

15. Contact

If you have any questions regarding shipping, please contact:

EldoCardo

Email: eldocardo@proton.me