Refund policy

Return & Refund Policy

Last updated: July 2026

At EldoCardo, we strive to ensure that every order arrives safely and as described. This Return & Refund Policy explains your rights and our procedures regarding returns, cancellations and refunds.

1. Right of Withdrawal (EU Consumers)

If you are a consumer residing in the European Union, you may have a statutory right to withdraw from your purchase within the period provided by applicable law.

To exercise your right of withdrawal, please contact us before the withdrawal period expires.

Contact

EldoCardo

Email: eldocardo@proton.me

Further information regarding the withdrawal process may be provided separately where required by applicable law.

2. Return Eligibility

To be eligible for a return, items must:

be unused;
remain in their original condition;
include all original packaging;
contain all factory seals intact where applicable;
not show signs of opening, tampering or misuse.

Returns that do not meet these conditions may be refused where legally permitted.

3. Sealed Trading Card Products

Many products sold by EldoCardo are sealed collectible products.

Opened booster packs, displays, decks, premium collections or other sealed trading card products cannot generally be returned once their factory seal has been broken, except where required by mandatory consumer protection laws or where the product is defective.

4. Non-Returnable Items

Unless required by law, the following are generally not eligible for return:

opened sealed products;
products intentionally damaged after delivery;
digital products (if offered);
gift cards (if offered);
products specifically marked as non-returnable.

5. Damaged or Incorrect Orders

Please inspect your order upon delivery.

If you receive:

a damaged item;
an incorrect product;
a missing item; or
a product with a manufacturing defect beyond normal production tolerances,

please contact us as soon as reasonably possible and include:

your order number;
photographs of the product;
photographs of the packaging; and
a description of the issue.

We will review each case individually and provide an appropriate solution where applicable.

6. Manufacturer Imperfections

Trading card products may contain normal factory characteristics including, but not limited to:

print lines;
centering differences;
minor seal imperfections;
wrapper folds;
small packaging dents;
factory scratches.

These characteristics are generally not considered defects and do not automatically qualify for a refund or replacement.

7. Refunds

Once a returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, refunds will generally be issued using the original payment method, unless otherwise agreed.

Processing times may vary depending on the payment provider.

8. Return Shipping

If a return is approved, return shipping instructions will be provided.

Unless otherwise required by law or agreed in advance:

customers are responsible for return shipping costs when returning non-defective products;
EldoCardo will cover reasonable return shipping costs where the return results from our error or a verified defective product.

9. Order Cancellations

Orders may be cancelled before shipment by contacting us as soon as possible.

Once an order has been dispatched, cancellation is generally no longer possible. Any statutory consumer rights remain unaffected.

10. Pre-Orders

Pre-orders may generally be cancelled before shipment.

If a manufacturer allocation prevents fulfillment, customers will receive a full refund for the affected items.

11. Contact

If you have questions regarding returns or refunds, please contact:

EldoCardo